Back in April I bought a blu-ray player to hook up to the tv in the bedroom. Got it at Walmart for $68. Well I waited awhile before opening up the box. Ah. No HDMI cable. Well I guess I need to buy one of those is what I thought. Put it in the bedroom and didn't think too much about it. Then one day I was checking prices at Fred Meyers and yikes. Those cords run about $25 there. They may have had cheaper ones but the four employees working that day were too busy conversing with each other. Later I looked at the paperwork and lo and behold it said my box should have included the cord. Well this is two months later and I don't know where the receipt is off hand. Well I found it but it is still two months later so I contact Samsung, the manufacturer. After explaining they told me to go back to Walmart and talk to them. And that I did not need to take the player with me, just the receipt. Moving forward to a day without the littles I run to Walmart and they tell me I need to return to the exact one that I bought the player from. And then they changed their mind. No Walmart has my cord because it was a factory sealed box that I bought. They tell me to hurry and bring the player in the box back and they will do an exchange. I have to do it before the 90 days is up in two weeks. So I go home, box it up and go back. They open another one and there is no cord, but the paperwork says the same. Hmmmm. The sales person told me they don't come with cords anymore and every body knows this. I don't care. I'm not spending more money when the paperwork says it comes with it. It is not my fault if the manufacturer didn't correct their paperwork. And while I understand it is not Walmart's fault either....I am the customer and know my rights. So I wait and see what they will do. Took them about half an hour and they checked some more boxes to see if they had cords. They ended up giving me a cord off the shelf. And I am happy.
People say a lot of bad things about Walmart. For me they fixed the problem even though it was not their fault.
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