For the past couple of weeks we have been getting error messages on the television. Tells us to make sure our connections are tight and to reset the box. Well yesterday it totally froze up and nothing helped. I did the chat with Comcast and got an appointment with a technician. For today.
The technician came on time. Checked us out and said our signal was really weak. He changed out all the connectors and fixed the modem. Went outside and did the connections at the box with new weatherproof ones. And we once again have television in the living room. Whew.
Got to like it when customer service goes the way it should and is easy. Thanks Comcast.
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