So we started on our Comcast journey on Friday. Getting used to how to work the remote and find stuff quickly and easily. By Saturday we had lost the remote in the living room. And we have looked and looked and looked for it. To no avail.
Enough was enough. I want to be able to sit on the couch and watch television without it being cartoon network (last channel watched before the remote got lost). So we traipsed on over to the Comcast store. Walked in and asked if I could buy a remote. I had been online and they run $30. Since I wanted one immediately we made the trip to the store.
As soon as I asked, the gal at the check in told me no. They don't sell remotes. Wait...what? And then she told me they just give them to us and did I have the voice remote. I did. And now again I do. Got to like that. Excellent customer service in this instance. Sure am glad we drove to the store.
And she told me I could come get one anytime we lost a remote or whatever. For free.
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