Cable TV

That was an exercise in patience.  Chat support was no help whatsoever.  In fact it seems they didn't have a clue as to what they were talking about.  So the lady at Comcast had given me a cable box, insisting I needed it even though I run TIVO. Chat support insisted I had to have that box up and running in order to activate my account and left the chat rather than explain.  Another chat person said oh well we can't help you it is a TIVO problem and here is the number to call.  On my own I hooked up TIVO and it didn't work for TV.  So I removed it and put up the cable box like the first chat person said.  All looked good until I turned on the TV and had nothing.  That was when the second chat person said call the number.  So I did and got put on hold.  I run a go phone which means limited minutes.  I can't sit on hold for too long.  So finally I hung up.  Thought about it for a minute and decided maybe it is the connection in the wall.  Moved everything out to the living room where I had enough plug ins.  Hooked up the cable box via the splitter they had given me.  Still no go. What a crock.  Unhooked it and hooked up the TIVO and away we went.  The decoder card in it had been activated at the other house.  So now I have TV and TIVO  And either the cable box is defective or it just didn't get activated from the bad connect in the bedroom.  Either way I was right.  I do NOT need the stupid thing. And not one person from Comcast seemed to have a clue about that.  How is that possible?