No Phone

Today was the day I was to have a landline.  The little kids and I went and bought a phone and plugged it in. Only to have it do nothing.  Wow.  I get on the chat feature on the internet and they can't find my order.  It got lost. Wow.  Oh it gets better.  So we start over.  All of this has taken almost an hour.  At the hour mark the chatter tells me that their system can't find my town and he can't complete the order.  Say what?? Tells me I have to call the 1-800 number and talk to someone.  I thought I was talking to someone, just via the internet.  Well I called and since it was after 6, I got nowhere.  So I get back on the chat. Yes the original order is gone, lost, kaput.  But imagine this...this guy can find my town and he set me up again.  I already have my confirmation email and so I expect that next week I will have a landline.  I still don't understand why it takes so long when all they have to do is flip a switch or do something on a computer, but I will be patient.